Lost or didn't receive your ticket email?
Feestweek Nieuw Vennep 2024 FAQ
Vanaf welke leeftijd is de feestweek?
Vanaf 16 jaar!
Mogen er mensen onder de 16 naar binnen?
Nee, op de dag zelf moet je 16 jaar of ouder zijn. Hierop zal gecontroleerd worden bij de entree!
Is er een garderobe of zijn er kluisjes aanwezig?
Er is een garderobe aanwezig. (Cash betalen)
Is het evenement Rolstoel toegankelijk
Ja het is rolstoel toegankelijk! Maar het is een feesttent we hebben geen aparte rolstoel verhoging o.i.d.
Waar vind ik de huisregels?
Onze huisregels zijn te vinden op onze website
Order and pay
How do I order tickets?
The ticket product I want to order is not visible in the ticket shop?
An incorrect address is shown when I enter my address
How can I pay for the order?
I cannot use the payment methods offered
When will I receive my tickets?
I have not received an email
My order
I need a (VAT) invoice for my order
My VAT number must be stated on the invoice
My details are incorrect
I can't download a PDF ticket
I cannot open the PDF file
I get the message that the transaction was not found
I get the message that the event was not found
I want to sell my tickets, is that allowed?
Why is there a lock on my tickets?
Can I sell my tickets that are locked with a ticket lock?
Can I forward tickets to others?
Refunds
Can I cancel or return my tickets?
The event is canceled (or rescheduled), what now?
I have requested a refund through the ticket download page, when will I get paid?
How do I get a refund refunded?
Ticketkeeper
What is Ticketkeeper?
Can I manually add tickets to Ticketkeeper?
Do I have to pay for Ticketkeeper?
Is Ticketkeeper safe?
I have another question about Ticketkeeper
