Lost or didn't receive your ticket email?
Hoorn Zingt Hollands 2024 FAQ
                                        Wat is de minimale leeftijd?
                                    
                                    Er is geen minimum leeftijd voor Hoorn Zingt Hollands. Kinderen t/m 10 jaar mogen gratis naar binnen.
Let op: Bezoekers tot 16 jaar mogen alleen naar binnen onder begeleiding van een volwassene. Op verzoek moet je legitimatie kunnen laten zien. Het is verplicht een legitimatiebewijs bij je te dragen in de vorm van een rijbewijs, paspoort of ID-kaart.
                                        Hoelaat begint en eindigt Hoorn Zingt Hollands?
                                    
                                    Het festival begint om 14:00 en eindigt om 23:00 uur.
Order and pay
                                    How do I order tickets?
                                
                                
                                    The ticket product I want to order is not visible in the ticket shop?
                                
                                
                                    An incorrect address is shown when I enter my address
                                
                                
                                    How can I pay for the order?
                                
                                
                                    I cannot use the payment methods offered
                                
                                
                                    When will I receive my tickets?
                                
                                
                                    I have not received an email
                                
                                My order
                                    I need a (VAT) invoice for my order
                                
                                
                                    My VAT number must be stated on the invoice
                                
                                
                                    My details are incorrect
                                
                                
                                    I can't download a PDF ticket
                                
                                
                                    I cannot open the PDF file
                                
                                
                                    I get the message that the transaction was not found
                                
                                
                                    I get the message that the event was not found
                                
                                
                                    I want to sell my tickets, is that allowed?
                                
                                
                                    Why is there a lock on my tickets?
                                
                                
                                    Can I sell my tickets that are locked with a ticket lock?
                                
                                
                                    Can I forward tickets to others?
                                
                                Refunds
                                    Can I cancel or return my tickets?
                                
                                
                                    The event is canceled (or rescheduled), what now?
                                
                                
                                    I have requested a refund through the ticket download page, when will I get paid?
                                
                                
                                    How do I get a refund refunded?
                                
                                Ticketkeeper
                                    What is Ticketkeeper?
                                
                                
                                    Can I manually add tickets to Ticketkeeper?
                                
                                
                                    Do I have to pay for Ticketkeeper?
                                
                                
                                    Is Ticketkeeper safe?
                                
                                
                                    I have another question about Ticketkeeper